How do I file a complaint if I don't agree with the decisions that teachers, principals, directors, or administrators have made?

In its policy, SE-2: Organizational Culture, the Durango School District 9-R Board of Education directs the district to provide for effective handling of complaints. Parents who are dissatisfied are urged to file a complaint by following these procedures:

1. Conference with Staff Member: If you have a concern or complaint, please discuss it first with the staff member involved to see if the problem can be resolved at that level.
2. Informal Conference: If discussion with the staff member fails to resolve the concern to your satisfaction and you consider the matter serious enough to justify further discussion, an informal conference will be scheduled with you, the staff member involved, and the building administrator. This conference should be requested by you promptly after the conference with the involved staff member and will be scheduled within two weeks after your request.
3. Written Complaint: If the conference with the involved staff member and the building administrator fails to resolve your complaint, you will need to prepare, sign, and file a written complaint with the building administrator within two weeks after the completion of the informal conference. Upon your request, the building administrator will supply you with a complaint form for this purpose.
4. Formal Complaint Conference: After the building administrator has received the written complaint, a copy will be given to the staff member involved and a formal conference will be held between the building administrator and the staff member. This conference will be completed within two weeks after the receipt of the written complaint.
5. Administrative Determination: Within two weeks following the formal complaint conference, the building administrator will determine whether:
   1. the complaint is justified and documentation regarding the complaint is to be included in the staff member's personnel file and/or evaluation report, or
   2. the complaint is without justification and documentation will not be included in the staff member's personnel file or evaluation report.
6. Notice of Administrative Determination: A written copy of the building administrator's decision will be mailed or delivered to you and to the staff member involved by the building administrator.
7. Appeal to Superintendent: If you believe the decision reached by the building administrator is wrong, you may appeal the decision to the Durango School District 9-R Superintendent.